Returns & Exchanges

We offer free shipping on all orders in the USA. Orders placed after 3 pm ET will be shipped the following business day.

If you have any issues with your order and would like to return or exchange an item, just email us at hello@fluff.co within 30 days of receiving your order and we will send you a prepaid shipping label via return email. All exchanges are free of charge. Our free 30 day trial does not apply to re-orders. Returned items must be received in condition fit for donation. If there are any stains or tags removed you will not receive a refund. Once an exchange is made, the order is final and no longer eligible for a refund.

International Shipping: We ship nearly anywhere in the world and will provide you with international shipping options during your checkout process. Note that some international shipping destinations outside of the U.S. may incur additional customs charges upon arrival, depending on the country (including Canada).