Returns & Exchanges

Shipping
We offer free shipping on all orders over $99 within the continental United States.
Orders placed after 3 PM ET will ship the next business day.

30-Night Comfort Trial (Pillows)
We offer a 30-night comfort trial on pillows. If you’re not loving your pillow, you may request a return or exchange within 30 days of delivery.

Returns & Refunds (Opened Items)
Opened pillows are eligible for return within 30 days of delivery.

• Customers are responsible for return shipping. We do not provide prepaid return labels.

• Refunds are issued once returned items are received and inspected.

• Original shipping fees, handling fees, and payment processing fees (if any) are non-refundable.

• Returned items must be in a condition fit for donation (no stains or damage).

• We may request photos of the item before approving or processing a return.

Exchanges
If your pillow isn’t the right fit, we’re happy to offer an exchange within 30 days.

Items Not Eligible for Return

• Requests made after 30 days from delivery

• Items that are stained, damaged, or not in donatable condition

• Flash Sale items

• Orders over $500 (final sale)

How to Start a Return or Exchange
Email us at hello@fluff.co or call 1-855-623-0022 within 30 days of delivery.
Support hours: Monday–Saturday, 8 AM – 8 PM ET.
We aim to respond within 24 hours. During peak seasons or periods of high demand, responses may take slightly longer — thanks for your patience.